Below is a list of common Frequently Asked Questions about our products and online shop.

How do I place an order?

How do I use the Shopping Bag?

How are shipping costs calculated?

How do I finalize my order?

Who is responsible for international duties and taxes?

What is your return policy?

To place an order you must add the items you wish to purchase to your Shopping Bag. You can use our product navigation or search for items to add to your cart. Once you have added all the items you wish to order, you can begin the check out process by clicking on the Shopping Bag link near the top of the page and clicking on the 'check out' button from the Shopping Bag.

The Check Out process is a simple 3 step process.

Step 1: User Information
This is where you enter your billing information, shipping information, communication preferences, select if you would like to view your order status online and select your shipping delivery options.

Step 2: Review Information and Payment Information
This is where you get to review your order and make any changes. You will have the opportunity to edit your Shopping Bag, edit your billing and or shipping information, change your shipping delivery options, enter a gift card message and lastly enter your payment information.

Step 3: Order Confirmation
If your order was successfully processed you will receive an order confirmation on screen. You will also receive an email confirmation of your order.

The Shopping Bag is where all of the items you wish to purchase will be placed after you click on the 'add to cart' button on an item page. There are several actions you can perform on this page.

Updating quantities:
If you need to change the quantity for an item in your cart, select the number in the quantity text field and type in the new desired quantity. Click on the 'update cart' link to have your changes saved.

Removing items:
To remove an item you can either click on the 'delete' link for that item or you can change the quantity to zero (0) and press the 'update cart' link.

Checking Out:
Once you're ready to begin placing your order press the 'check out' button to begin the check out process. You will have a chance to edit your Shopping Bag before checking out again on Step Two of the check out process.

All orders are shipped by air transportation. Delivery times will vary depending on the destination.

Shipping costs are calculated based on the total amount of your order before any taxes have been applied.

Please note that all prices listed on this site are listed in USD.

To complete your order you must go through the three-step check out process. At Step Two you will have the opportunity to review your order and make any necessary changes. You will then enter your payment information, using up to two credit cards to make your purchase, and press the 'complete order' button. Your credit card will be authorized and on authorization your order will be completed.

You will receive an on-screen order receipt and confirmation as well as an email confirmation.

All duties and taxes are the responsibility of the recipient and will be assessed upon delivery. Please note that all prices listed on this site are listed in USD.

Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made to the purchaser upon request.

Please note that pillows and opened bedding items are not returnable. To arrange for a return or an exchange, please call Online Store Support at: toll free 800 0330 9221 (UAE only), or +33 141 515 153 Monday – Friday, 10:00 a.m. to 8:00 p.m. UAE local time.